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Amber Retails is an exclusive members-only online shopping store and your gateway to high quality and affordable children's clothes, footwear and accessories. Amber Retails also offers high quality and affordable maternity clothes and dresses.

Amber Retails (www.amberetails.com) is a website operated by JKTURNO Limited (NZBN 9429045909238), a company registered in New Zealand.

Membership is FREE and everyone can enjoy high quality and affordable children's clothes, footwear and accessories including maternity clothes and dresses.

Amber Retails has buyers located in New Zealand, Australia and Philippines to hand pick children's and maternity products around the globe to ensure quality and affordability.

By being an exclusive shopping store, Amber Retails is able to offer products you cannot find anywhere else. With stocks being limited, products are reserved exclusively for Amber Retails members.

Amber Retails, unlike other online retail shops - our team works day and night to source the best and affordable products. We then list these products to Amber Retails online shop so members can enjoy buying hight quality and affordable children's clothes, footwear and accessories including maternity clothes and dresses.

Once purchase has been done through Amber Retails online shop, we negotiate with our brand partners to send through all the purchased stock and directly delivered to the purchaser.

Our average delivery time frame is up to 30 days from purchase - however this is entirely dependent on where the goods are sourced. Unlike other online retail stores, we have the goods dispatched directly from our suppliers and doesn't need to go to our warehouses as this will just incur more waiting time for the purchaser.

By operating the way we do, we are able to offer up to 80% off the Recommended Retail Price of items around the globe.

Amber Retails is dedicated to offering our members the best products and are here to help if your order is not quite as expected. You are entitled to a replacement (subject to stock availability) or refund for faulty or damaged products.

Should you have any questions or concerns about this policy or an item you have received, please reach out to our Member Relations Team for assistance via the Contact Us tab of Amber Retails website.

If you need to return a product, please visit the Returns Management page via your account and create a new Returns Request. Make sure to include as much information as possible so that our team can assist you more efficiently . Our team will aim to get back to you within one business day with further instruction on how to remedy the situation. 

1. Change of Mind Returns
If an item has been received as advertised without fault, we will not be required to provide a refund or replacement. In saying that, we do understand that everyone changes their mind from time to time. For more information regarding change of mind returns, please refer to our Change of Mind Return Policy, which can be found below our general Return Policy. 

2. The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received does not match the description from our website, you are entitled to a refund under the Law. To arrange a refund please lodge a Returns Request, where we will provide you with a paid return method and you will receive a refund for the item. As we do not hold surplus flash sale items in stock, we will be unable to arrange a replacement or exchange product in most instances. 

3. The Item Has a Minor Fault
If the item has a minor fault, please contact Member Relations via the Contact Us tab of the website. We will request evidence of the fault and upon receipt,we will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund. Alternatively, you can lodge a Returns Request to return the item for a refund. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

4. The Item Has a Major Fault
In accordance with the Law, you are entitled to choose a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. You may lodge a Returns Request to return for a full refund or you can contact us to arrange a repair or replacement subject to availability. In all instances, we will request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.

Additional Information:
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:

• The item has been lost, destroyed or disposed of by you;
• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
• The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.

If you are unsure about your eligibility to return or have any questions about a product, our Member Relations Team can be contacted via the Contact Us tab of the website and will be happy to assist

Change of Mind Return Policy

This policy is exclusively for returning goods that are delivered as advertised without fault. If you have received an item that doesn’t match the description or has a fault, please refer to our general Return Policy.

How to Return:
If you need to return a product, please visit My Returns via your Account and create a new Returns Request. Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will aim to get back to you within one business day with further instruction on how to remedy the situation. You must lodge a Returns Request within 30 calendar days of your order being dispatched. Upon having your request approved, you must return the item within 7 calendar days.

What is a Change of Mind Return?
We deem returns that are a change of mind when the goods are true to how they were advertised and are delivered in a fine condition, free from defect or fault. A common example of a change of mind return would include garments that are not a perfect fit.

What Can I Return as Change of Mind?
We accept most items back if you change your mind, however we do have some exceptions listed below. The item must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned. 

Exceptions included but not limited to:

a. Intimate apparel
b. Swimwear
c. Customized or personalized products
d. Clearance items or further discounted Items from Clearance Sale
e. Oversized or heavy items

What Remedy Will Be Offered?
Unfortunately we do not have the facilities to offer any replacements or exchanges. We will accept any eligible Change Of Mind returns for a Amber Retails store credit for the price of the sales event item. If you had paid a delivery fee originally for the item, this will not be reimbursed. You will be required to pay for costs and expenses in returning the item to our facility. We encourage you to use a trackable service as any lost returns cannot be reimbursed. 

If you are unsure about your eligibility to return or have any questions about a product, our Member Relations Team can be contacted via the Contact Us tab of the website and will be happy to assist. 

Refunds are being issued only for the following cases:

a. The wrong item was received in terms of color, size, or model (evidence is needed).
b. The package has arrived in a damaged condition (evidence is needed).
c. The item arrived in extremely poor quality (evidence is needed).
d. The order went missing.
e. The estimated delivery time has expired.

This policy was last updated: December 2017

AMBERETAILS.COM, referred to below as Amber Retails, is an online retailer of consumer goods owned and operated by JKTURNO Limited.

Amber Retails values our relationship with you and the other users of this website. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you use the Web Site. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us footer link or email us at support@amberetails.com.

Amber Retails  1/34 Blackburn Street, Frankton, Hamilton, 3204, New Zealand

Amber Retail's Commitment to Online Security

Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details is NEVER stored on the Internet with our system.

How Your Information May Be Shared

We never sell or rent your personal information. Amber Retails generally does not share your personal information with others unless this is necessary for the purposes for which you gave it to us but there may be times when we need to disclose your personal information. Amber Retails may release personal information under the following circumstances and/or to the following parties:

• Where release is required or authorised by law (for example, a subpoena) or regulation or is requested by a law enforcement agency or emergency services;
• Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others.
• To our related companies (some of which are based outside of New Zealand) who may use and disclose your information for the same or similar purposes as us.
• To facilitate the sale or other disposition of our business.
• For carrying out marketing and products analysis and marketing Amber Retails and Amber Retails related companies’ products and services.

Member’s Right to Access and Correct Personal Information

You have right to access and correct your personal information held by us about you, if we hold that information in a way that it can be readily retrieved. You can access and correct your personal information under Accounts section. Alternatively you can send us an email via our Contact Us footer link.

Membership Registration

Our site's registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.

Passwords

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Amber Retails password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

Security

Transactions are processed via an industry standard secure https connection using Shopify payments as a payment gateway. This means that you can be assured that your sensitive data such as credit card numbers will remain confidential.

Cookies

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We use cookies to improve the member experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major Web sites.

Amber Retails mostly uses "session" cookies, which are removed from your computer once you leave Amber Retails store. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use, requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on Amber Retails store.

Amber Retails also uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit Amber Retails store each month). Persistent cookies allow us to track users on Amber Retails and help us identify users abusing the Amber Retails service.

Membership Removal

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our Contact Us footer link.

Updates to our information practices

Amber Retails reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check this privacy policy from time to time for such changes.